A phone previously reported stolen cannot be activated by Sprint.
A cell phone will not allow incoming or outgoing calls until it is activated with a cell phone carrier. Purchasing a cell phone from eBay requires you to read the description of the phone carefully to ensure the phone is either unlocked or programmed to work with the Sprint network. Once you have purchased the phone and have it in your possession, you can have the phone activated and begin using the phone in only a few minutes.
Instructions
By Calling Sprint
1. Remove the battery and locate the electronic serial number (ESN). This number will be located under the battery and on a sticker. This number will either be an eight or eleven digit number. Write this number down.
2. Charge the battery so the phone is fully operational. You will need to follow the steps given to you by the Sprint customer service agent and will need your phone to do this.
3. Call Sprint customer service at 888-211-4727. Tell the agent that you would like to activate a new cell phone. Let the agent know if this phone will replace the phone you are currently using or if you will using this phone to add a new line to the account. Verify your account by providing the agent answers to the security questions she asks.
4. Follow the steps the Sprint agent gives you. She will provide you with a code to enter into your phone and may ask you to turn the phone on and off as well as follow a few more steps. Once you finish the call, your phone will be activated and ready to use.
Online
5. Login to your account by visiting sprint.com. Register for an account if you do not have a username and password already set up. Register by clicking "Get Started" followed by "Sign Up."
6. Open the "My Account" page and locate the area for the devices. Find the phone you currently have and want to replace with the new phone. Click "I Want To" and then "Activate a New Phone."
7. Follow the prompts on the following pages. You will be asked to enter the ESN under the battery. Once you complete the process, your phone will be operational.
Tags: cell phone, phone will, your phone, Activate Phone, customer service